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Terms & Conditions / About Us
LaptopKing.com is our dedicated website offering the sale laptop parts, both new and used. We sell laptop parts for the newest laptops (some still for sale in local stores) to laptops exceeding 5 years old. Most brands are represented with parts that include keyboards, hinges, fans, batteries, dvds, cables, ac adapters, dc jacks and more. We offer secure online ordering of parts with same day shipping on most items. We stock over 25,000 parts for nationwide sale. Brands we support include Toshiba, Dell, Compaq, HP, Acer, Gateway, Asus, Sony, Samsung, and Lenovo. Our LaptopKing.com website has been in operation since 1999 and our company, Excel Computer, located in California, has been in business since 1989.
All orders are placed through our website where we accept Visa, MasterCard or Paypal as payment. As mentioned in our shopping cart, the billing address must match the information on file for the credit card being used to protect us and the cardholder against fraud. If paying by Paypal your PayPal account must have a verified status. The Paypal account must also have a PayPal confirmed shipping address. If your shipping address is not confirmed with PayPal your order will not process and you will receive a notice when attempting to complete your order.
We use the US Postal Service, UPS or Fedex depending on the product(s) purchased. Most but not all items will ship the same day if ordered before Noon PST. We ship exclusively within the United Sates and do not support international sales at this time.
We use a flat rate shipping system for shipping costs. The order will fall into one of two categories depending on size and weight. The shipping price listed on the part's detail page will be the cost of shipping. Adding more items to the order will not increase the cost of shipping. Most items ship from California; however, we have arrangements for some items to ship from the east coast to cut down on shipping time to the eastern states.
We are located in California and by California law we are required to collect sales tax to any order shipping within California. Orders placed outside of California will not have sales tax collected. If you are a reseller in the state of California you can email us a copy of your reseller certificate and we will remove the collected tax post sale.
WARRANTY AND 30 DAY MONEY BACK GUARANTEE
The parts we sell carry a warranty against defects.* You can return or exchange a defective product within 30 days of the date first received. Any returned product must be in the same new condition as sold and show no signs of installation. All returns are subject to a 20% restocking fee and shipping is not refunded. The item being returned must be received by Laptopking.com no later than 30 days from the date the order was delivered by the shipping carrier. Once received, we will determine the part is ours and is in the condition previously described. Before returning a product be sure to fill out a RMA Request explaining the reason for your return or exchange. Please allow 10 business days to process your refund. Your bank may require additional time to process the refund. We can only issue a credit to the original credit card used in making the purchase.
* Hard drives, LCD Display Screens and Digitizer Touch Screens do not carry a warranty unless defective and can only be returned for a DIRECT EXCHANGE of the same part within 30 Days of purchase. It is the buyer's responsibilty to ensure compatibility and these items are not returnable for a refund.
Defective Product Exchanges
All order shortages, incorrectly filled orders or broken products upon receipt must be reported to us within 48 hours of receiving the product. We issue Return Merchandise Authorizations (RMA) for products which do not work as designed or arrive to you broken. Once you fill out a RMA Request we will provide you instructions on exchanging the faulty item within its warranty period of 30 days for a direct replacement. If a replacement is not available we may issue a refund. We do not cross ship any items being returned for replacement.
We process orders shortly after they arrive. If you need to cancel an order please email us as soon as possible requesting cancellation. If the order has been processed and shipped we can no longer cancel the order.
New parts refer to parts purchased directly from the manufacture or distributor and never used.
New Pull refer to items removed from new laptops. These are expected to be in almost new condition.
Pull items refers to used merchandise. We acquire these items by buying machines from our customers and from auctions in wholesale lots. The condition of used items have no guarantee. Some may have scratches, worn pieces, or just normal use; some in perfect "like new" condition. All are guaranteed to work and have been cleaned and tested prior to packaging.