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Frequently Asked Questions (FAQ)
How can I order a part?
All part orders must either be placed online via our secure shopping cart with Visa or MasterCard or you can use Payal Checkout. Part availability is displayed on the part's detail page. We can offer assistance through email.
I received a faulty part or a part has failed under warranty how can I exchange it?
To exchange a faulty part you need to obtain a RMA number. Please fill out this form to receive instructions on exchanging a part. We cannot accept returned parts without an issued RMA number.
Do you offer any discounts?
We offer a 10% DISCOUNT on all invoices for repeat cutomers effective on orders after April 8, 2017. To quailify, you must have purchased from us using the same exact business name or personal name within a year from your new order. The discount is applied manually after the completion of the sale and will not appear on your emailed reciept. If a copy is needed showing the discount please email us and we will send you an updated copy.
I accidentally entered the wrong shipping address. How do I change it?
We process orders shortly after they arrive. If you need to change the address on your order please email us as soon as possible requesting a change. If the order has been processed and shipped we may not be change the address. If an attempt to change the address fails with the shipping company we will notify you when the package is returned to us so we can make arrangement for re-shipping.
Do you offer a waiting list on parts not currently in stock?
Yes we do. This waiting list is available on the part's detail page if the part is out of stock. When the part is in stock again, you will receive an email from us. Wait times for USED parts are relatively short; however, NEW parts may take a while for us to locate and restock.
How fast do you ship a part once ordered?
Most but not all parts will ship the same day or the next day. If a part is ordered Saturday or Sunday then the part(s) will ship the following Monday. Major holidays are counted as weekends and may cause a delay in shipment of your part based on our carrier’s service hours. Weather conditions could also delay an order such as a severe snow storm, heavy rains or freeze warning. Some parts as noted on the part's detail page may be delayed as they ship directly from the manufacturer and subject that manufacturer's shipping policies. We ship by US Mail. We do not offer expedited or overnight shipping. Shipping updates will be provided online; however, we are located in a rural area which may cause a delay in the information being updated on the website.
I can't find a part number on your website. Do you have it?
Some parts do not have the manufacturer part number printed on it. In this case we list any and all alternate numbers which may be printed on the part. If you cannot find a part number in our website please contact us and we will see if any other parts we carry are the same or compatible to yours. If we do not have the part we still may be able to acquire it for you.
Are installation instructions included with the parts you sell?
No, as we require you to first remove your part in order to properly determine the exact replacement you may need from our website. However, we do have a few keyboard removal guides available.
If you don't carry my part can you order it for me?
Yes, we do. Click here to request a special order item not found on our website or currently out of stock.
How do I know I am ordering the correct part?
Be sure to remove your existing part from your laptop as each model in a series may be configured differently and use different parts. All part numbers and the represented photo on our website must match for proper compatibility. Our compatible model list for a part is just a reference and you may find your model differs.
Are your part's pictures an accurate representation?
All photos represent the actual part being sold. Descriptions and part numbers are as accurate as possible and list most, if not all, the numbers or identifying marks located on a particular part.
How secure is ordering through this website?
Do I need to register with your website to purchase a part?
To further protect our customer's information we do not require registration.
How often is this website updated?
Our website, contents and stock is updated at least once a day. New sales and closeouts are updated once a week.
Do you accept walk-in traffic?
We do not. We are an online retailer only.
Do you ship internationally?
We only sell and ship products within the United States.
Do you repair laptops?
We only sell parts. We no longer accept laptops for repair.
What do the different part's conditions mean?
>NEW : New part, never used.
>NPUL: A part removed from a dissassembled brand new laptop.
>PULL: Used, refurbished and tested part.
What is the warranty and your return policy?
Further warranty information and money back guarantee can be found in our Terms and Conditions Page.
How long have you been in business?
We are proud to say we have been in business since 1989.