Where are you located? - We are located in Oak Hills, California, USA.
Do you ship internationally? - We only ship within the United Sates.
Can you special order an item? - You can send a special order item request here: SPECIAL ORDER REQUEST
A part I need is out of stock, do you have a waiting list? - Yes, you can add your name to a part's waiting list on the part's detail page.
Can I get a RMA Number for a defective part? - [click here] to submit a RMA Request.
Do you repair laptops or offer suggestions about repairs? - No, we strictly sell laptop parts.
Are installation instructions included with your parts? - No, as we require you to first remove your part in order to properly determine the exact replacement you may need from our website. However, we do have a few keyboard removal guides available on the part's detail page associated with the appropriate keyboard.
What are your shipping costs and shipping methods? - We use UPS or USPS depending on the item(s) ordered. Shipping rates are determined during checkout before completion of the order.