Once a part has been ordered do you provide a tracking number?
We have a computerized system that emails a delivery tracking number to each customer. You can also check status of your order and track your package online through our website by clicking here.

How fast do you ship a part once ordered?
We ship parts out Monday thru Friday. If a part is ordered before 12p PST Monday through Friday it will ship the same day. If a part is ordered Saturday or Sunday then the part(s) will ship the following Monday. Major holidays are counted as weekends and may have a delay in shipment of your part based on our carrier’s service hours. Weather conditions could also delay an order such as a severe snow storm, heavy rains or freeze warning.

Do you offer a waiting list on parts not currently in stock?
Yes we do. This waiting list is available on the part's detail page if the part is out of stock. When the part is in stock again, you will receive an email from us. Wait times for NEW parts are relatively short; however, USED parts may take a while for us to locate and restock.

If you don't carry my part can you order it for me?
Yes, we do. Click here to request a special order item not found on our website or currently out of stock.

What are your part(s) shipping rates?
Rates are determined during checkout using UPS realtime pricing. You can also check the cost of shipping for any one item by using the shipping calculator on a part's detail page.
A signature upon deliver is required on all packages, as well as, insurance against rough handling by the carrier.

Are your part's pictures an accurate representation?
All photos represent the actual part being sold. Descriptions and part numbers are as accurate as possible and list most, if not all, the numbers or identifying marks located on a particular part.

How do I know which display is installed in my laptop?
We have detailed instructions here on removing your laptop display.

Are your parts marked?
Yes. Each part is labeled with visible and invisible identifiying marks unique to our company.

What do the different part's conditions mean?
>NEW : New part, never used.
>NPUL: A laptop removed from a dissassembled brand new laptop.
>PULL: Used, tested and cleaned parts.

What is your part warranty?
Each part carries a warranty against defects. The warranty period starts on the date of the invoice and must be received for exchange within the specified warranty period. An approved RMA is required for exchange for the same part only and there are no refunds. Keyboards, batteries, hard drives, cd drives, drive caddies, fans, cables, hinges, plastic covers, palmrests, plastic casing and ac adapters carry a one year (365-day) warranty. Inverters, lcd displays, all circuit boards and cpu's carry a 30-day warranty. DC jacks, drive adapters, power cords and any other part not listed carry no warranty. Memory modules carry a lifetime warranty.

How can I request a RMA number?
RMA numbers are given out through our website by clicking here. We will not accept parts without a RMA number.

Do you ship internationally?
We sell and ship products within the United States, and internationally to Australia, Belgium, Canada, France, Germany, Italy, Netherlands, New Zealand, Puerto Rico, Spain, and the United Kingdom. No shipments will be made to PO Box, APO or FPO addresses.
Attention internatinal customers: The customer is responsible for all customs and brokerage charges, duties and taxes, which must be paid prior to receipt of goods. UPS will notify you of these charges when you package arrives at your local UPS Center. The shipping charges for Canadian and Puerto Rico shipments cover only the transporation charges. We pre-pay only the shipping charges on the shipment - the rest is the responsibility of the recipient.

What forms of payment do you accept?
We gladly accept Visa, Mastercard and Paypal. Any company using our photos or descriptions on ebay are unauthorized. We do not sell on Ebay.

Do I need to register with your website to purchase a part?
To further protect our customer's information we do not require registration.

I have a California Resale Certificate. Can I buy a part without being charged sales tax?
Once a part order has been ordered online, please supply a copy of your valid California Resale Certificate to us. You can do this by faxing this form to (760)959-5399. You must do this for each order placed.

How secure is ordering through this website?
When you place an order with us, you will be connected to our web site through SSL using https. That means that the connection to our server from your computer has been encrypted in a way that others cannot evesdrop. When you place your order and enter the credit card number your credit card number is sent for verification check on a secure line to our bank and then encrypted using MD5 encryption if needs to be sent through email correspondence with you. This ensures that the number cannot be viewed and understood by others (human or computers). Credit card numbers will always be encrypted.

Do you sell my information to other companies?
We respect your privacy and do not sell any information regarding our customers to any third party companies.

How often is this website updated?
Our database of parts is updated in real time.

Do you accept walk-in traffic?
We do not. We are an online retailer only.

Do you repair laptops?
We no longer repair laptops.

How long have you been in business?
We are glad to say we have been in business since 1989.