Part Sales FAQ's
What is your part sales warranty?
Each part, new or used, carries a 30-day warranty against defects. DC power jacks and backlight bulbs carry no warranty. Memory modules carry a lifetime warranty. If a part fails during this period you may return it to us for exchange of the same part only. There are no refunds. The customer is responsible for ordering the correct part as we will not exchange any part which was incorrectly ordered.
The customer is responsible for matching our part's description, any part number or any other listed numbers associated with a particular part to determine if it is the correct part. Each part listed has a picture that represents the part that is being ordered. All numbers must match as parts are rarely interchangeable between different laptop brands or models. If you have any doubt you are ordering the correct part, please email us through our website prior to placing your online order. Shipping charges are non-refundable under any circumstance. A change of address after product is shipped will result in an additional service charge, UPS charge and will void all warranties. All refused shipments will be subject to a 15% restocking fee and any other charges occuring from a refused shipment.
If returning a part under warranty, as stated above, you must first receive an RMA Number from us. We will not accept any parts without an RMA Number issued.
How can I order parts?
All part orders must be placed online via our secure shopping cart. We can offer assistance through email .
Once a part has been ordered do you send a tracking number?
We have a computerized system that emails a delivery tracking number to each customer. You can also check status of your order and track your package online through our website by clicking here.
How fast do you ship a part once ordered?
We ship parts out Monday thru Friday. If a part is ordered before 12p PST Monday through Friday it will ship the same day. If a part is ordered Saturday or Sunday then the part(s) will ship the following Monday. Major holidays are counted as weekends and may have a delay in shipment of your part based on our carrier’s service hours. Weather conditions could also delay an order such as a severe snow storm, heavy rains or freeze warning.
If you don't carry my part can you order it for me?
Due to the nature of this business we do not special order any items. We do try to stock a very diverse range of parts for most modern model laptops.
What are your part(s) shipping rates?
Rates are determined at checkout.
* A signature upon delivery is required on all packages, as well as, insurance against rough handling by the carrier.
Do you offer a waiting list on parts not in stock?
Yes we do. This waiting list is available on the part's detail page if the part is out of stock. When the part is in stock again, you will receive an email from us. Wait times for NEW parts are relatively short; however, USED parts may take a while for us to locate and restock.
Are your part’s pictures an accurate representation?
All pictures represent the actual part being sold. Descriptions and part numbers are as accurate as possible and list most, if not all, the numbers or identifying marks located on a particular part.
How do I know which display is inside my laptop?
We have detailed instructions on removing your laptop display.
Are your parts marked?
Yes. Each part is labeled with visible and invisible identifiying marks unique to our company.
What do the different part’s conditions mean?
>NEW : New part, never used.
>NPUL: A laptop removed from a dissassembled brand new laptop.
>PULL: Used, tested and cleaned parts.
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General FAQ's
What forms of payment do you accept?
We gladly accept VISA or Mastercard. We do not accept paypal payments as we disassociate ourselves as an eBay selling company. Any company using our photos or descriptions on ebay is unauthorized.
Do you accept walk-in traffic?
We do not. We are an online retailer.
Do I need to register with your site to purchase a part?
To protect our customer's information we do not require registration.
How often is this website updated?
Our database is updated in real time.
Do you ship internationally?
We sell and ship products within the United States, and internationally to Australia, Belgium, Canada, France, Germany, Italy, Netherlands, New Zealand, Puerto Rico, Spain, and the United Kingdom. No shipments will be made to PO Box, APO or FPO addresses.
Attention internatinal customers: The customer is responsible for all customs and brokerage charges, duties and taxes, which must be paid prior to receipt of goods. UPS will notify you of these charges when you package arrives at your local UPS Center. The shipping charges for Canadian and Puerto Rico shipments cover only the transporation charges. We pre-pay only the shipping charges on the shipment - the rest is the responsibility of the recipient.
I have a California Resale Certificate. Can I buy a part without being charged sales tax?
Once a part order has been ordered online, please supply a copy of your valid California Resale Certificate to us. You can do this by faxing this form to (760)959-5399. You must do this for each order placed.
How Secure is ordering through this site?
When you place an order with us, you will be connected to our web site through SSL using https. That means that the connection to our server from your computer has been encrypted in a way that others cannot evesdrop. When you place your order and enter the credit card number your credit card number is sent for verification check on a secure line to our bank and then encrypted using MD5 encryption if needs to be sent through email correspondence with you. This ensures that the number cannot be viewed and understood by others (human or computers). Credit card numbers will always be encrypted.
Do you sell my information to other companies?
We respect your privacy and do not sell any information regarding our customers to any third party companies.
Do you repair laptops?
We no longer repair laptops.
Can I send you my laptop part for repair?
We do not repair or refurbish customer supplied laptop parts.
How long have you been in business?
We have been in business since 1989.
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